Verizon is tricking customers into voluntarily giving up their generous discounts for lower ones

What some users may find even more infuriating is the mixed signals that Verizon is sending. The company has so far made no official comment regarding its presumed revised discount strategy. That might be because the company itself may be undecided and doesn’t want to announce anything until it has decided what course of action it will take.

One customer says that something similar happened to them last year, and they were able to get their previous discount restored by complaining incessantly to Verizon. They still ended up leaving as the experience left a bitter taste in their mouth.

While it’s totally up to Verizon to decide whether or not it wants to offer discounts, it should be transparent about its decisions, especially those that involve lowering discounts and making it look like the customer agreed to them.

The company is seemingly also planning to introduce a new monthly fee that wasn’t previously there for some customers.

Verizon has been paying for its unpopular decisions by losing customers, but the company doesn’t seem to care about letting go of users finicky about price.