TMobile has a new “loyalty” team (think OG retention) who if you try to cancel will attempt to unpack the value of your plan, etc. keep pushing and they’ll offer a $10/6 month credit, and if you push hard enough their reps have a $20/12 month offer they can apply. Just gotta finesse it a bit. Source: I’m a former employee, have friends who coach the loyalty reps, and got the offer a week or so ago.
– JcAo2012, Reddit, August 2025
Basically, the more persistent you are, the better the deal you might get. And this isn’t just a one-off story. Other Redditors are chiming in with more specific info on how the system works and which plans are eligible.
12/20 is for plus, next, and beyond. 10/6 is for everyone but only coaches and managers can apply 12/20.
– throwmeuhwaypls, Reddit, August 2025
So if you are on one of T-Mobile‘s higher-tier plans, you might be able to score the better deal – but it seems you’ll need to get a manager or coach involved for the bigger discount. The system appears to be case-by-case, though.
Some users already say these offers were enough to convince them to stick around.
I have Go5G plus and was about to switch to Visible but then they gave me a $20 credit for 12 months offer!
– risenOfficial, Reddit, August 2025
I managed to get $40 off for 12 months.
– billythabeast, Reddit, August 2025
Still, it’s worth noting that not everyone is guaranteed the same deal. From what people are sharing, it likely depends on your plan, how long you’ve been a customer, and even who you happen to speak with. Some reps are more generous than others, as we’ve seen before.
Also, let’s be real: this doesn’t quite feel like a “thank you for being loyal” discount – it is more of a “please don’t leave us just yet” kind of deal.
#TMobile #quietly #rewarding #loyal #customers
