“Update your resume now,” suggests a T-Mobile retail manager to those working at third-party retail stores
The T-Life app always seems to be in the middle of any drama between the company and its reps. | Image credit-PhoneArena
He writes, “This week alone, I have dealt with so much bullshit from online activations and orders, customer service orders… I am tired of cleaning up messes that I, or my reps didn’t cause and that we are not getting paid for. But the people asked for this, it’s not entirely the company’s fault. I love when a customer pays the consequences of trying to avoid salespeople. Also, if you get the chance to… [Do not] install the activations and redo it yourself for credit. Don’t tell them I told you this.”
To prove that T-Mobile‘s reps still help customers (as opposed to turning all of this work over to the T-Life app as the carrier apparently wants), RockGood8899 passed along a story. “Just yesterday, I worked on an account. A very nice lady came in for an upgrade. Instead of doing a basic upgrade, I reviewed her whole account and helped her save over $90 monthly, including the upgrade cost, a new iPad, and a watch. T-Life won’t help you do that. So yes, we do help customers. We are beneficial to customers.”
This employee is telling T-Mobile reps and customers to delete the T-Life app and never use it again
He also said that he has had $15 DoorDash orders stolen by dashers and filing a claim with DoorDash was “10000% worse than dealing with a salesperson or T-Mobile‘s customer service line.”
He has the same suggestion for T-Mobile customers and employees. Both, he says, should delete the T-Life app and never use it again. “We won’t be here for too long, and the people that remain will just tell customers that it’s not our job to assist with personal information.”
T-Mobile is on its way to becoming a digital wireless provider with its own 5G network infrastructure
If T-Mobile does close down its third-party retail stores, that’s another step closer to the Un-carrier becoming a digital Mobile Network Operator (MNO) with its own 5G infrastructure, cell towers and radios. Eventually, with stores shut and reps let go, T-Mobile profits will rise as revenue will no longer be used to pay overhead. That will help the stock rise which will fatten the wallets of certain T-Mobile executives past and present including former CEO Mike Sievert. The latter is believed to still own approximately 348,813 shares valued at roughly $73 million based on Friday’s closing price.
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