I’ve been with you since 2003 goodbye. T-mobile hello I guess. Your company has turned to a complete joke. Customer service is absolutely non existent. Your AI chat services are deplorable. You’re taking away discounts and perks while raising prices. Is your goal to devalue the company so AT&T and T mobile will fight to buy it? According to news articles and various social media reporting. You’re losing customers at an exponential rate. Yet here you are still making ridiculous decisions. As I’ve stated before I’ll never switch to my plan. No matter how hard your weak sales team goes. Raised the prices on tablet service. I use this on wifi 99% of the time anyway. Guess who is going to pay off the remaining $200 on that and give me all new phones (ours are already paid for). My bill is “about” to be $40 cheaper for 5 lines. Again you guys are a complete laughing stock.
– Independent-Syrup256, Reddit, August 2025
And it is not just a few frustrated users. Others who’ve been with Verizon since the Bell Atlantic days are saying they are done, too. For context, Bell Atlantic was one of the original Baby Bells formed after the breakup of AT&T in 1983 and it later merged with GTE to form Verizon in 2000. So, yeah, we are talking decades of loyalty here.
I’ve been with them since they were Bell Atlantic. Also ready to bail with the 4 phones we have on the plan. They really do suck at this point.
– Gregorygregory888888, Reddit, August 2025
Plenty of long-time Verizon customers are clearly reaching a breaking point – and they are not holding back.
August 2025 will be my last month with Verizon after 16 years. They have gotten too difficult to deal with and I’m done with them.
–bd485, Reddit, August 2025
Another user chimed in with a similar story, only this one involves their whole family plan.
I am probably doing the same for my line and my parents 2 lines they have with me. 17 years and my loyalty is being rewarded with. $25 price increase. Like WTH.
– aspenextreme03, Reddit, August 2025
I’ve had an account with 2 companies that were acquired by Verizon and then with V ever since. This started in 1994 with a bag phone my wife and I shared. I just dropped them for TMobile…
– RoundChampionship840, reddit, August 2025
And for others, the decision has already been made.
Said goodbye to Verizon after 10 years this past weekend now with T-Mobile.
– Refrigerator-Tasty, Reddit, August 2025
Still, despite everything, Verizon does have one major edge: coverage. If you live outside of a major city or don’t really care about cutting-edge 5G speeds, Verizon‘s 4G network still offers the most reliable coverage in many areas. That is something a lot of users aren’t willing to give up, no matter how annoyed they are with price changes and customer service.
#Verizon #regret #loyal #base
