The future T-Mobile looks much different than today’s version of the carrier. CEO Mike Sievert will be…
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customer
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Trust is hard to build and easy to lose. T-Mobile has spent years ratcheting up its defense…
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As we recently reported, Comcast is doubling down on brick-and-mortar by opening new Xfinity stores and upgrading…
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Technology
AT&T and T-Mobile were tricked into granting access to customer info by teenagers who weren’t even coders
In August, 20-year-old Noah Michael Urban was sentenced to 10 years in federal prison for a range…
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Technology
I know exactly how this Verizon customer feels after the carrier screwed up his iPhone 17 Pro order
Ever wait all day for your new phone to arrive only to find out that your carrier…
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They are the critical link, the liaison between consumer and corporate: Beauty advisers are on the front…
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Technology
To improve customer service, you’ll never guess what T-Mobile reps cannot bring on the sales floor
According to a T-Mobile rep, the carrier has recently issued a new edict for its sales crew,…
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Social media is full of consumers complaining about getting ripped off by their carrier. Today, it is…
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Here’s another disturbing story about a customer of one of the Big 3 wireless providers in the…
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Technology
Customer is charged a $100 in-store service charge for requiring a Verizon rep to help him
Sometimes, entering a T-Mobile, Verizon, or AT&T store can be like falling through a tunnel that leads…
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