PSA: If a rep quotes you a price that is too good to be true, it probably is

The rep showed the shopper a deal that would not only give him new phones (and who wouldn’t want to grace their family with new phones?) but would also result in savings of $30 per month for the wireless service. New phones and a $360 annual savings were enough to entice the shopper to take the rep up on the offer. Something about the transaction must have bothered the guy overnight because the next morning, he wanted to verify everything the rep told him about the new phones and the money he would supposedly save.

So when our hero called AT&T, he found out, after they looked at his current plan, that the deal the rep based in Costco had sold the customer would force him to pay $40 a month more, not $30 a month less as he was told. The customer quickly canceled everything. The new phones hadn’t yet arrived, so this other AT&T rep on the phone told the customer that if he sent the phones back to AT&T as soon as they arrived, he would get his money back.

The AT&T customer opened a dispute with his bank, but lost. Even Perry Mason wouldn’t win those cases. He called Costco, but the company said that they only rent out part of their store to AT&T. So the customer summed up everything that happened to him in a short sentence. “I spent almost two hours that Sunday giving them all my information for a new plan that turned out to be a lie, and now I’m out $105 for who knows what.”

Before he stopped typing and started walking away from his keyboard, this consumer shared some good advice for others to follow. He said, “Please be careful out there. Always double-check any offers and call the company directly before you sign anything or commit to a new plan. Don’t fall for a deal that seems too good to be true.” As he proved, if something does sounds too good to be true, especially when it comes out of the mouth of a rep, it probably isn’t true.

“Iconic Phones” is coming this Fall!

Good news everyone! Over the past year we’ve been working on an exciting passion project of ours and we’re thrilled to announce it will be ready to release in just a few short months.