Customer is charged a $100 in-store service charge for requiring a Verizon rep to help him

The customer was charged $100 for “In-Person Service”

Verizon charged this customer $100 for In-Store Service. | Image credit-Verizon

He wrote, “Now I’m staring at these Business plans that make zero sense—like $100+ for basic unlimited talk/text/data. I don’t even know what I’m actually paying per month. Shady salesman swore it’d be ‘$280 for all six lines when it’s all said and done.’ Yeah, sure, and I’ve got beachfront property in Nebraska to sell you.”

This just happened yesterday, and a fellow Redditor had a good solution. He suggested that the customer take everything back to the store and cancel all of it. After doing that, he should start over online and request that any in-store pickup be done at a corporate store as opposed to one run by a third-party authorized retailer.

Business plans are great for firms with over 10 employees says a Verizon employee

Another response came from a former rep at an authorized retail store who wrote, “I remember the shady shit the third party store wanted me to do as a rep, they are SOOOO hard up for business lines for some reason. They’d tell us to ask about small businesses from every customer and use literally ANYTHING that resembled one as a starting point to enroll them.” 

A Verizon corporate employee weighed in on the whole story with this comment. “How the business plans work are technically, if [you] receive any untaxed income (like Uber, DoorDash, or even flipping things on Facebook), you qualify for a business account. They’re great, if you have 10+ employees. If you don’t they make 0 sense. And $100 for in person service is robbery.”

But this doesn’t totally clear up the mystery of what happened to the customer who was so bewildered by his trip to the store that he called the whole experience “a Cluster &$*k.” Most of those commenting on the customer’s Reddit post were convinced that the event took place at a third-party store, including one person who works at a Verizon corporate-owned location. The customer himself weighed in on this debate by agreeing that it was, in his words, “a franchise store” since there are no corporate stores closer than 200 miles from his location. This makes a difference because any phone purchased from a Verizon third-party store must be returned to the store it was purchased from.