T-Mobile has changed since John Legere left
T-Mobile reps were given ridiculous performance goals to meet each month that were so impossible, several had to rip-off consumers by adding bogus purchases of additional lines, insurance, accessories (like cases, battery chargers and screen protectors) without the customer’s consent just so they wouldn’t lose their jobs. Yes, as one T-Mobile subscriber wrote on Reddit, “I think the Uncarrier is dead.”
Former T-Mobile CEO John Legere hosting an Uncarrier event. | Image credit-T-Mobile
“T-Mobile is genuinely the most corporate money hungry company on the planet. They feed their reps lies, and push unrealistic goals with outrageous expectations, they genuinely promote shady selling also. Not to even mention the going back on their word about price locks, adding taxes back to Tax Inclusive plans, and just making it so much more difficult to access your information as a customer.
The T-Life app is a sham and gives no one any real access or power over their account. People will start to leave and they will fall back down to bottom of the barrel eventually. It’s all just a matter of time.”
-Reddit subscriber Michaelkunze
The carrier changes its story and threatens taking the customer to collections
During the last call he had with T-Mobile, the customer was threatened by the wireless provider who told him they would send his account to collections if he didn’t pay the whole bill. Wanting to put the whole thing behind him, the payment was made.
Another T-Mobile subscriber had a similar story to tell
The former T-Mobile subscriber had this to say about his experience. “For a company that markets itself as more caring than the rest, I hoped to find a middle ground where we’re all happy. I gave T-Mobile plenty of opportunity to help and make it right. Instead, T-Mobile used its leverage to extract $85 from me and has lost any recommendation of my own and my business forever. Still, I’m a drop in the bucket for a $300B company.”
This apparently was not a one-off experience for T-Mobile subscribers as another post on Reddit revealed. “I went to a very populated area in Colombia last year and was assured TWICE after calling in that I’d have service and coverage at no additional cost. When I got there my phone never connected or worked at all except for on WiFi. I didn’t have a translator app or GPS or anything for almost a month. Thanks T Mobile.”
#TMobile #subscriber #sad #Uncarrier
