The customers don’t like this, and perhaps more importantly, the reps despise this. D-e-s-p-i-s-e this. Reps who don’t meet their monthly T-Life target could end up getting a pink slip from the company. There is a reason why the carrier is doing this. It appears that the goal is for T-Mobile to shutter most stores, can most reps, and reinvent itself as a digital carrier.
On social media, this rep wrote, “Customers please bring in a penny (or other amount of cash) to split a payment so we can get you, the consumer, the phone a bit faster. As most know, T-Mobile‘s higher-ups have been pushing more and more transactions through T-Life, and if we don’t use it (even for broken/lost/stolen phones) we will get in trouble. Let’s band together to save not only your time, help save your store reps!”
He adds, “I don’t know what the limit is but from what I have seen, when the customer is paying around half of the total cost up front in cash, it gets scrubbed.” T-Mobile has already warned its sales personnel not to do, what one rep calls “the penny trick.” He adds that T-Mobile is on the lookout for any reps who participate. This T-Mobile salesman says that if you really want to show your solidarity with them, and you want to avoid using T-Life for your transaction, bring cash to the store.
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