Update from August 31, 2025:
Verizon‘s EVP & President, Global Networks & Technology Joe Russo says service has been restored. This was an isolated problem, per the company. Customers who are still having connection issues have been advised to restart their devices.
Update 2 from August 30, 2025:
Update from August 30, 2025:
Verizon tells us that it’s aware of the problem, and is trying to identify and solve it. The carrier says only some customers have been affected.
We are aware of a software issue impacting wireless service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue. Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.
–Richard Young, Associate Vice President, Corporate Communications at Verizon, August 2025
The original story follows below:
![It looks like thousands of Verizon customers have no service. - Verizon is down across the US, and no one knows when service will be back [UPDATED]](https://m-cdn.phonearena.com/images/articles/435262-image/Verizon-down.webp)
It looks like thousands of Verizon customers have no service.
A user alleged that store employees told them that this is a national outage. There’s apparently no estimated time for when it might be fixed, but some employees have been told service might be back in 12 hours.
As many as 50 percent of customers, or potentially more, have no service. According to the outage monitoring platform Downdetector, at least 23,544 people have lodged a report so far, so the issue is widespread.
The problem started at around 12 p.m. ET.
While some people have no service at all, it has been going in and out for others. In some households, some people have service while others don’t, indicating the issue affects only certain smartphone models. That said, at least one user said that she and her husband have the same phone, yet only her device is without service, indicating something else might be up.
Same in Lakeland fl. My Samsung has been in SOS mode but yet my husband who has the same phone has service.
–Justflakeit, Reddit user, August 2025
Verizon Tech rep here – This is a known issue for 1 or so hours. There is a nationwide outage going now with both phones that try to activate a esim and also random phones. Had like 8 calls in a row on this matter.so far we don’t have a n estimated time of restoring services just make sure to call us to check on your phone and we can tell almost instantly if you are affected or not- ALSO YES IT IS COMPLETELY RANDOM there are accounts where only one person out of 8 or 9 have this issue.
–Apprehensive_Ad4419, Reddit user, August 2025
Went to store, it’s known nationwide. Only affecting some lines. I have 5 lines only 2 are impacted.
–bandsmom74, Reddit user, August 2025
I think we need to ask the question also, what devices are we on? My lady has a newer phone than me. I’m on a 14 iPhone and she has full service I’m an SOS
–Similar_Feature_2776, Reddit user, August 2025
Same in lake city Florida my spouse has Verizon too but no SOS for him
–cstorm_414, Reddit user, August 2025
The problem doesn’t just affect cellular connectivity, but also fiber-optic internet, which is why even Frontier, the company Verizon is in the process of acquiring, has also been impacted. As a result, many users have lost both cellular signal and internet connectivity.
Verizon is having outages today. I work in a Verizon store. All of my employees have been having issues activating new phones for customers this morning. Customer care stated that the outage will last as long as it has to giving me estimated times of 4 to 6 hours or 30 minutes at the most
–sk8trix, Reddit user, August 2025
The problem hasn’t extended to Verizon‘s MVNOs apparently.
My work phone is out but ironically my personal line on US Mobile, a mvno of Verizon hasn’t been impacted yet.
–Turbulent_Profile92, Reddit user, August 2025
Customer support services also appear to be down, but that might be because the staff is inundated with calls, which could be why many people are having difficulty getting through.
It looks like the higher-ups at Verizon aren’t aware of the problem, with many people apparently being told that there’s no outage. That might be because it’s the Labor Day weekend, and word hasn’t reached everyone that something is wrong.
There’s no known fix for the problem at the moment, and restarting devices doesn’t work.
Good news everyone! Over the past year we’ve been working on an exciting passion project of ours and we’re thrilled to announce it will be ready to release in just a few short months.
#Verizon #service #UPDATED
