Home Technology Verizon spoils the day by clawing back value from customers

Verizon spoils the day by clawing back value from customers

by wellnessfitpro

My Verizon App | Image Credit – Verizon

Verizon is at it again, but this time, no one should be surprised. Earlier this month, the My Verizon app notified users that certain perks would be taken away. The carrier is now providing more details to customers.

Verizon‘s old 5G Get More and 5G Play More plans gave customers access to either Apple Arcade ($6.99 per month) or Google Play Pass ($4.99 per month) for free. In August, the company used its app to tell users that the free game subscription service would be removed from accounts on September 25.

Many users received emails about the fate of Google Play Pass today. Verizon says that it’s updating the subscription options in some of its plans and, as a result, the Google Play Pass perk will be removed for 5G Get More and 5G Play More customers.

The company notes that all other benefits, including Premium Data, are still intact.

Perhaps to cushion the blow, Verizon has given many users a reprieve. Despite the discontinuation of the perk, many users will be able to continue using Google Play Pass for an additional six months. 

The carrier says it will send instructions to claim this exclusive offer at a later date. That’s a bit odd, considering Verizon should be able to just extend the free subscription instead of making users jump through hoops for continued access.Customers are livid, not just because this perk is one of the reasons they signed up for the plans in the first place, but also because it’s another one in a string of controversial changes.

Launched in 2021, the 5G Get More and 5G Play More plans are no longer available to new customers. Carriers often try to get customers to abandon plans they have discontinued, which is probably why Verizon is making 5G Get More and 5G Play More less attractive. It was only in March that the company raised prices on these plans by $4.

The six-month grace period is likely an attempt to make customers realize that 5G Get More and 5G Play More plans offer less than before for the same price, and that they should perhaps switch to a more recent plan.

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