The thing is, many of Verizon’s customers were only sticking around because of their discounts. A lot of people would say that the carrier didn’t have good coverage in their area, or that the customer support was unsatisfactory, but the cheap monthly bills were good enough to stay.
Prior to disabling loyalty discounts, Verizon was throwing them around like candy in a desperate attempt at customer retention. There was a point where the carrier’s actions seemed almost nonsensical, and it seemed that Verizon had a pricing crisis.Now, it appears that Verizon miscalculated how many of its users would stick around after losing their discounts.


Verizon store employees likely saw some angry customers recently. | Image credit — Verizon
If you now request a port out PIN, you will likely be offered another loyalty discount, though at this point they should really call them retention discounts instead. This discount can be as high as $20 a month, and may even be more depending on your plan. During Verizon’s aforementioned pricing crisis, some customers were even getting $40 discounts.
You won’t even have to talk to a customer service representative if you don’t feel like it: the discount can be claimed from within the app. Thankfully, the app isn’t being made mandatory for everything just yet, unlike what T-Mobile is doing with T-Life.
If you’ve been thinking about leaving Verizon, this might be your sign to stay put. Request a transfer out PIN, and see if you get a new loyalty discount. If you do, awesome! However, if you don’t, well…you were leaving anyway.


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